Orders & Returns

Shipping

We may be a Dutch design brand at heart, but Fatboy USA ships from Dallas, Texas, which means your order does not have to cross an ocean before it gets to your door. For most items, we move fast. For upholstered pieces, we move fresh.

You will receive two emails:

1. An order confirmation once your purchase is complete.
2. A shipping confirmation with tracking details once your order is on the way.

Made Just for You

If your item includes fabric upholstery, we start making it as soon as you place your order. Not pulled from a dusty corner. Not waiting around in a warehouse. Made fresh, just for you.

• Please allow 1 to 4 business days for production before your upholstered item ships.
• For all other non-upholstered items, please allow 1 to 3 business days for order processing before shipment.
• After that, delivery within the U.S. typically takes 2 to 5 business days, depending on your location.

Tracking info

We will send your tracking number as soon as we have it. If it does not update right away, do not panic. Sometimes there is a small gap between when the shipping label is created and when the carrier picks up the package. Once your order is officially on its way, tracking will start to update.

A quick note about boxes

Sometimes shipping boxes go through a lot on the way to their final destination. Once your order leaves our Dallas warehouse, we cannot control how the carrier handles the package, but we do our best to pack every order with care so your item arrives safe and sound. So if your box looks a little rough around the edges, do not panic right away. In most cases, the product inside is perfectly fine. That said, if you are concerned about the condition of the delivery, we always recommend taking photos of the box and packaging before opening, just in case.

We want you to love your Fatboy purchase. If something is not quite right, we are here to help.

Starting a Return

To request a return, please email orders2@fatboyusa.com within 7 days of receiving your order.

Please include:

• Your order number
• The item(s) you would like to return
• The reason for the return

Once we receive your request, we will respond within 48 hours with a Return Authorization Number and return instructions.

Return Eligibility

To be eligible for a return, item(s) must:

• Be new, unused, and undamaged
• Be returned in the original packaging with all original packing materials
• Include the Return Authorization Number
• Include proof of purchase

Unauthorized returns may not be accepted.

Return Shipping and Fees

• Return shipping costs are the responsibility of the customer.
• Original shipping charges are non-refundable.
• A $19.95 restocking fee applies to most returns
• For items totaling $500 or more, a $49.95 restocking fee applies per item.

Final Sale Items

Items purchased at a discount of 30% or more are considered final sale and are not eligible for return.

Refunds

All returns are inspected upon arrival. If your return is approved, your refund will be issued to the original form of payment, minus any applicable shipping and restocking fees.

Damaged, defective, or incorrect items

If you receive a damaged, defective, or incorrect item, please contact us right away at orders2@fatboyusa.com so we can help make it right.

Return Address:

Fatboy USA

Attn: Returns Department

875 West Sandy Lake Road, Suite 100

Coppell, Texas 75019

Fatboy products are made for real life. For lounging, living, stretching out, and enjoying every laid-back moment. We want them to be used, loved, and enjoyed often. But even the most legendary loungers need a little care to stay looking their best.

Fatboy products are covered by a 2-year Manufacturer Defect Warranty from the original date of purchase. If something is not right because of a covered manufacturing defect, we will work to make it right with a replacement part, product replacement, or refund, depending on the situation.

What’s covered

This warranty covers manufacturing defects reported within 2 years of the original purchase date.

What’s not covered:

A well-loved Fatboy may collect a little character over time. That part is normal. This warranty does not cover damage or changes caused by regular use, exposure, lack of care, or anything outside of a manufacturing defect, including:

• Normal wear and tear, including fading, cosmetic changes, or signs of regular usenormal reduction in filling volume, including EPS bead compression over time
• Water damage: since our fabrics are water-resistant but not waterproof.
• Mold, mildew, fading, or other damage caused by moisture, sun or outdoor conditions.
• Damage caused by unauthorized repaors, alterations or modifications.
• Damage caused by improper use, improper care or lack of maintenance.
• Damage caused by weather, environmental conditions or prolonged outdoor exposure, including for products intended for outdoor use.
• Damage caused by misuse.

A Little Care Goes a Long Way

Our products are made to be enjoyed, not treated like museum pieces. But no product, no matter how well made, can outsmart the elements forever.Sun, rain, dirt, moisture, and time all leave their mark. That is especially true outdoors. Even outdoor products need proper care, regular cleaning, and protection when not in use. Covers matter. Care instructions matter. A little attention goes a long way.

Without proper care, fading, mold, mildew, and weather-related wear are hard to avoid. Damage caused by misuse, neglect, improper maintenance, or prolonged exposure is not covered under warranty. So yes, use it. Love it. Lounge on it like you mean it. Just do not forget to take care of it, too.

How to submit a Warranty Claim?

If something looks off, email info@fatboyusa.com and include:

• A brief description of the issue
• Photos clearly showing the problem area, along with the full product.
• Your order number or proof of purchase

Once we receive your claim, our customer service team will review the details and follow up with next steps.

A friendly note

This warranty covers manufacturing defects only. It does not cover damage caused by everyday wear, accidents, misuse, exposure, improper care, or lack of maintenance.